Conflict mediation in business management

Human coexistence is marked by conflicts, of the most diverse types, since dawn humanity. In business environment it no different, because there are also conflicts. At organizational level, managers, in addition to challenges leading and teams, directing them obtain positive results, have face controversies that arise labor relations, both internally externally, being necessary, cases, resort judicialization disputes. Therefore, conflict mediation presents itself as a consensual mechanism resolution disputes corporate entities. For this reason, article brought up issue great scope, for which elaborated guiding question basis research: how introduce institute context resolve conflicts there, promoting social pacification without need part disputes? To answer question, purpose demonstrate use an alternative dispute other than state jurisdiction build more peaceful environment. way, encouraging birth new culture longer focused on litigation, but dialogue consensuality corporatist relations. development study, bibliographic research was adopted methodology, including articles, doctrines, internet sites, short, reflections from authors with several publications topic addressed, all different views, similar objectives. Finally, concluded briefly demonstrating importance advantages environment, well its main relevant aspects involving within business, society general.